Technician doing maintenance on machine

Service level agreements

The modular service concept that enables you to compile individual service level agreements from various service modules. You specify your requirements based on your installed base and we generate a specific service level agreement proposal for you. We can also provide you with advice in intensive expert discussions, helping you to achieve the next level of your OEE (overall equipment efficiency).

RENA Technologies offers various levels of service level agreement

Overview of added value
  • Higher level of quality (A-customers)
  • Greater service flexibility & customer prioritization
  • Agreed service & response times (at weekends or service on site)
  • Contractually agreed service prices & payment methods
  • Greater reliability and customer service 
  • Discount on spare parts based on order quantity
  • Cost and time saving
  • Greater transparency in service business and budget planning
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