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Service Level Agreements

Technician doing maintenance on machine

Service level agreements

The modular service concept that enables you to compile individual service level agreements from various service modules. You specify your requirements based on your installed base and we generate a specific service level agreement proposal for you. We can also provide you with advice in intensive expert discussions, helping you to achieve the next level of your OEE (overall equipment efficiency).

RENA Technologies offers various levels of service level agreement

Service standby agreement

A service standby agreement ensures that software & service support is always available to you, on demand or on site. You specify the response times and services you require and we provide you with an individual quotation with precisely those services that you actually need.

Maintenance and service agreements

Our service agreements are ideal additions to ensure problem-free production through the use of preventive measures. This particularly includes inspections and services.
We provide the following preventive service & inspection services:

  • Inspection of mechanical components
  • Inspection of electrical components
  • Measurement and analytical services

fullCARE RENA service

RENA's all-round carefree service level agreement is usually reviewed on site by the Service Manager, with an individual fullCARE customer service program being specified based on the existing plant. That way, we focus on you and your requirements. Choose any service products from the RENA service portfolio and we will include them in current service level agreements.

Overview of added value
  • Higher level of quality (A-customers)
  • Greater service flexibility & customer prioritization
  • Agreed service & response times (at weekends or service on site)
  • Contractually agreed service prices & payment methods
  • Greater reliability and customer service 
  • Discount on spare parts based on order quantity
  • Cost and time saving
  • Greater transparency in service business and budget planning
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